Tanya R.

PRODUCT DESIGN

USER EXPERIENCE

USER INTERFACE

Florida, US

Where impact starts

When your product needs to scale faster, I design and implement modular UX solutions that deliver predictable launches, aligned with your business timelines.

This dramatically reduces your Time-to-Market, enabling impactful product updates every month, without stretching releases across entire quarters.

WORK

Account Manager Portal

The Account Manager portal faced operational challenges in verifying client information efficiently within company applications. Manual verification created workflow bottlenecks, resulting in delays and potential errors that affected the overall client onboarding experience.

ERC App

The project aimed to enhance the customer onboarding portal by implementing updates aligned with the latest IRS regulations. The existing design caused confusion among users, resulting in a significant drop-off rate during registration. The main goal was to streamline the onboarding flow and improve communication through responsive and engaging email notifications.

Onboarding portal

The onboarding process faced major issues: over a third of users dropped off, the portal needed updates for new IRS and security standards, and unclear navigation with inconsistent design led to a confusing user experience.

Attorney portal

Following the redesign of the customer onboarding portal, there arose a need for the Tax Attorney portal to efficiently verify clients who had completed the onboarding process. The existing system lacked a cohesive verification flow, resulting in unnecessary delays and occasional errors during client assessment.

User Flow

The customer onboarding portal faced challenges in keeping users informed and engaged throughout the registration process. The existing email notification system lacked structure and consistency, resulting in poor communication and reduced user satisfaction.

Flicast Video

The OTT customer onboarding portal initially relied on an extensive Excel-based questionnaire containing over 150 questions. The unstructured format created friction in the user experience and risked lowering client engagement and loyalty.

TV Streaming App

The core product of the OTT video streaming service required a comprehensive redesign to support customization and scalability across all customer app builds. Recognizing the competitive demands of the OTT market, the initiative focused on modernizing the interface and delivering a best-in-class viewing experience.

What is a UX Module?

Each module is an independent feature with a fully functional flow.It includes all the necessary decision nodes - points where the user makes a choice and takes a target action.

At the same time, these modules offer the benefit of seamless integration into the existing product flow without the need to rebuild existing functionality.

What is a UX Module?

Modules

AI Integration

Automating routine tasks helps teams focus on high-value work instead of repetitive operations. With AI at the core, your business becomes more efficient while operational costs drop by 30%.

Onboarding
& Sign Up

First impressions define user loyalty. A seamless sign-up flow combined with fast onboarding makes it easier to attract new users, boost conversions from 40% to 65%, and cut Time-to-Value from 5 days to just 1 day.

User Profile & Tiered Access

Personalization and access management go hand in hand. By tailoring the experience and segmenting users by access level, you increase engagement, raise LTV by 20–30%, and grow ARPU by 25%.

Progress Tracking

Users are more likely to finish what they start when they see progress. Progress bars and steppers create clarity and motivation, raising completion rates from 55% to 80%.

Collaboration Tools

Collaboration should be instant, not delayed. Integrated chat, video calls, and document management simplify teamwork, cutting approval time from 10 days to 2 days and speeding up decision-making from 5 days to 1 day.

Dashboards

Data is only valuable when it’s actionable. With dashboards and smart tables, insights become clear and accessible, reducing decision latency by 60% and task time by 50%.

I design for

Industries

Medical, Fintech, Consulting, Video Streaming

Platforms

Cross-platform, TV, Browser responsive

End Users

B2B, B2C, Internal
operations teams

Product
Types

SaaS, Native applications, eCommerce

Trusted By

Tanya R.

PRODUCT DESIGN

USER EXPERIENCE

USER INTERFACE

Where impact starts

What is a UX Module?

What is a UX Module?

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